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If you have a question you will be able to find most answers in our FAQ , however if you simply want to give us feedback from a recent visit please fill in our Guest Feedback Form.


Common ODEON Premiere Club Queries

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Earned ODEON Points are usually added to your account within 24 hours of the performance, points earned on retail (food, drinks and snacks etc) will be added within 24 hours (please note that in some cases it can take up to 3 days).

Please report all lost ODEON Première Club cards by getting in touch below. If your card is damaged - a replacement ODEON Première Club card can be ordered by sending in your old card (ensuring you take a note of your card number), a self addressed envelope and a contact telephone number to Freepost ODEON Première Club.

You can activate your ODEON Première Club card online just select here to go to the online activation page. To complete this you will need your ODEON Première Club card number and the PIN number, which can be found on the reverse of the card. Alternatively, complete the activation form included in your welcome pack and return it to us in the envelope provided or hand it in at your local cinema.


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Perfect for non urgent questions

Advisors are available to answer queries between:

Monday - Thursday
9am - 6pm

Friday, Saturday
9am - 7pm

Sunday
10am - 5pm