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Frequently Asked Questions

Booking Queries

A 12A certificate means that some parts of a film may generally not be suitable for under-12s. However, we’ll still welcome younger guests if they come to a 12A film with a grown-up, and we’ll give you all the details you need to decide if the film’s appropriate. Want more information about film certificates? Click here to find out more (opens in new window).

You’re never too young for the magic of film and most of our cinemas welcome babies for titles rated U, PG and 12A. But please spare a thought for our other guests – if your baby grows unsettled, step outside for a moment until they’ve calmed down.

We also recommend checking out our ODEON Newbies screenings. These are our special showings for parents and guardians and their babies, where you can lose yourself in the latest must-see releases, free from the worries of disturbing other guests.

Usually little ones under two years old get in for free. But if your baby enjoys the entertainment from their own seat, you’ll be asked to buy a Child ticket.

We’re proud to take part in MEERKAT MOVIES and bring even more pocket-friendly offers to our guests. 

This is a new, too-good-to-be-missed reward for customers. Fronted by small-screen star Sergei the meerkat, it gives you two-for-one cinema tickets every Tuesday or Wednesday for a whole year when you buy certain products from*

To get your tickets, just book in advance in-cinema or online. And if you’re booking online, simply enter your voucher code at the ‘Your Order’ step.

*Comparethemarket terms and conditions

ODEON terms and conditions 

It’s your lucky day. You’ve got your hands on a voucher or passes for free entry. And the good news is that we’ll always have a selection of spellbinding films for you to see. However, you may find that your tickets aren’t valid for some of our latest titles. Why? This is known as the FPR period, which means free passes are invalid for this title for a short amount of time, these are also referred to as free list suspended on some of our guest passes/tickets.

Please check your voucher or pass’s terms and conditions before coming, so we can be sure to whisk you away on an enchanting cinema experience when you arrive.

See the latest FPR films

At any time we have all kinds of vouchers available to make your cinema experience even better and each has its own terms and conditions. Please check yours to see what it says about booking.

Unfortunately, while we do all we can to make your experience as effortless as possible, we can’t accept online bookings using paper vouchers or guest passes 

But there’s good news too! You can book online using our ODEON Gift Cards.

Your cinema box office will be open and ready to welcome you at least 15 minutes before the day’s first screening.

You’ve booked your tickets, but now more friends want to join the fun? No problem! As long as the seats are available, just find your screening online and select the seats you want to add to your booking.

And if your original booking didn’t include a seat number? Even better! That mean’s it’s an unallocated screening. Simply make a second booking for your extra seats, and when you get to the screen, you’ll be able to sit where you like and float up, up and away together.

As film lovers, we know just how exciting the run up to a big release can be and always put details of our films and screening times online as soon as we have them. This means you can usually book tickets for the following week from Tuesday evening or Wednesday afternoon.

On the other hand, if we expect a film to be a super smash-hit blockbuster, we may start selling tickets a few weeks before its release. Want to be first in line? Sign up to receive inspiring film updates from us by email.

We’re committed to giving you all the information you need to see a film you’ll love, including which ages it’s suitable for.

We also always follow national rules about film ratings, and if you’re lucky enough to be looking younger than the film’s rating, we’ll have to ask to see some ID. 

Another reason you could be asked for ID is to make sure you’re getting the right ticket for your film. Our tickets are for the following ages.

  •  Child – 12 or under

  • Teen – 13 to 17 (except at BFI IMAX and The Lounge)

  •  Adult – 18 to 59

  • Senior – 60 and over

We share your passion for cinema and we’ll do everything we can to help you see your first-choice film. We accept all the following forms of ID:

  •  Passport

  • Photo driving licence

  • Student or school pass (this must show your photo and date of birth)

  • VALIDATE UK card

  • Older person’s bus pass

  • ID from another age-related scheme, such as PASS, Portman Prove It! or International Student Identity Card (ISIC)

We also have a Student ticket for guests who are over 18 and in full-time education. To scoop a saving with this student-loan-friendly discount, just show us valid student ID, such as a National Union of Students (NUS), NUS Associate or ISIC card.


The Gallery is our VIP cinema experience. From the moment you step through our star-scattered doors, you’ll know this is the spellbinding cinema experience you love – with an extra-exclusive edge.

A private bar where you can unwind before your film. Spacious seats, with leagues of legroom. All the oh-so-moreish snacks and drinks you desire. And to top it all? The best view in the house for the on-screen magic.

The Gallery is for over-18s only and available at the following cinemas: Cardiff, Greenwich, Liverpool ONE, Manchester, Metrocentre and Norwich.

If you’re under 18 and just can’t wait to experience The Gallery, look out for limited Teen screenings at Cardiff and Greenwich during summer holidays.

Just click the ‘Cinemas’ tab at the top of our homepage and select your nearest ODEON. Ticket prices. Film times. Special screenings. You’ll find everything you need to know about your cinema here – in one easy place.

ODEON do not currently offer E-tickets at any of our cinemas.

There will be no online booking fees if you book a ticket using a voucher or promotional code which covers the full price of the ticket. However if there any tickets in the transaction which need to be paid for, the online booking fee will be charged on the paid-for ticket. Please see the promotional terms for the specific promotion for more information on how online booking fees may be applied to any tickets in the transaction. 

There will be no online booking fees if you book your own ticket using your Limitless card. However if you book additional tickets for friends and family, each additional ticket will be charged an online booking fee of 75p per ticket. (Please note that a family ticket is a bundle of 3 or 4 tickets and the ticket price for a family ticket includes an online booking fee of 75p per person in the bundle).

No. There will be no online booking fees for for tickets purchased online using ODEON Première Club Points.

Yes. The online booking fee will be charged on any tickets bought online using a gift card. 

ODEON is committed to working transparently in order to offer guests the best possible cinema experience and a clear booking process. The Ticket Prices pages shows both online (via our website, mobile site or Apps) and in-cinema prices. The online price includes an ‘Online Booking Fee’ of 75p per ticket. A family ticket is a bundle of 3 or 4 tickets, and the ticket price for a family ticket includes an online booking fee of 75p per person in the bundle.

Anyone who does not want to pay the online booking fees can continue to buy their ticket at the cinema – either at the box office or the in-foyer ATM.

We charge you the online booking fee for booking your ticket online.

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