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Ticket Purchase Terms and Conditions

Ticket Purchase Terms And Conditions

PART A - INTRODUCTION

About Odeon / Definitions

1.      When you purchase a ticket (and if applicable, 3D glasses) on the Website or Mobile Apps, the identity of the company from which you purchase will depend on the cinema you have selected. This company will be one of the companies listed below, and you can scroll to the bottom of this page to view a list of relevant cinema companies to identify which one. In these terms and conditions, a reference to "ODEON" is a reference to the relevant company from the list below:

a.      Odeon Cinemas Limited (Registered office: St Albans House, 57-59 Haymarket, London SW1Y 4QX . Registered in England under company number 1854132. VAT number 241717672);

b.      United Cinemas International (UK) Limited (Registered office: St Albans House, 57-59 Haymarket, London SW1Y 4QX. Registered in England under company number 1732125. VAT number 241717672);

c.       ABC Cinemas Limited (Registered office: St Albans House, 57-59 Haymarket, London SW1Y 4QX. Registered in England under company number 3167622. VAT number 241717672);

d.      Odeon Cinemas (RL) Limited (Registered office: St Albans House, 57-59 Haymarket, London SW1Y 4QX . Registered in England under company number 6113430. VAT number 241717672).

e.      AMC Theatres of UK Limited (Registered office: Unit 2, The Great Northern, 235 Deansgate Road, Manchester, M3 4EN. Registered in England under company number 3276252. VAT number 927 4815 01.)

2.      "Bookit" means Bookit Limited (registered office: Odeon Stoke Cinema, Marina Way, Festival Park, Stoke on Trent, ST1 5SN; registered in England under company number 464880, VAT number 791586875). "Guest Services” means our Guest Services facility operated by Bookit  (visit the Website "Contact Us" page for up to date contact details). "Mobile Apps" means our mobile website at http://mobi.odeon.co.uk/, the Odeon Iphone and Android apps and any other similar applications developed for different operating systems. "ODEON Social Media" means the parts of social media provided by third parties (such as Facebook) through which ODEON provides services such as information, applications, and similar activities.  "Terms" means these terms and conditions.  "You / your" means any person who purchases a ticket or 3D glasses via the Website or Mobile Apps. "We / us / our" means ODEON as defined in paragraph 1 above. "Website" means our website at www.odeon.co.uk.

Your consent to these Terms

3.      Please read these Terms carefully. By purchasing a ticket (and if applicable, 3D glasses) on the Website or Mobile Apps you accept these Terms. If you are reading an electronic copy of these Terms, feel free to print or save a copy for your records. To obtain more information about these Terms please contact Guest Services via the "Contact Us" page of the Website.

Amendments to these Terms

4.      ODEON reserves the right to add to or amend these Terms from time to time. Amendments will take effect when posted on the Website or Mobile Apps. Please check the Website or Mobile Apps "Privacy & Legal" section regularly for changes, and please ensure that you download the latest version of any Mobile App to ensure you have up to date information. If you purchase a ticket (and if applicable, 3D glasses) via the Website or Mobile Apps after any amendment to these Terms, you agree to be bound by the updated version of these Terms.

PART B - TICKET PURCHASES

Sale of tickets

5.      The Website FAQs contain details of how to place your order for a ticket (and if applicable, 3D glasses), including how to correct input errors during the booking process. We advise you to read these FAQs before you proceed to place an order. To view a 3D film, you will need to have 3D glasses to be able to watch the film. Bookit acts as ODEON's agent to provide Guest Services, Website and Mobile Apps support in relation to the sale of tickets and 3D glasses.

6.      The sale of tickets (and if applicable, 3D glasses) is subject to availability. Your order is an offer to purchase from ODEON and Bookit retains the discretion to refuse your order on behalf of ODEON. If Bookit accepts your order on behalf of ODEON, we will display a confirmation page on your screen at the end of the booking process, and at this point there will be a contract between you and ODEON. We will also send to you an e-mail confirmation of your completed order, for your information. We recommend that you print out a copy of the confirmation page and/or confirmation e-mail for your records.

Ticket price / Online Booking Fee

7.      The price of a ticket (and if applicable, 3D glasses) shall be as displayed on the Website or Mobile Apps during the booking process. We charge you an online booking fee for booking your ticket via the Website or Mobile Apps. The online ticket price includes an online booking fee of 75p per ticket. A family ticket is a bundle of 3 or 4 tickets, and the online ticket price for a Family Ticket includes an online booking fee of 75p per person in the bundle. We do not charge an online booking fee for tickets booked in cinema.

8.      Payment can be made by any method specified in the booking process.

9.      All stated prices include any applicable Value Added Tax. Please note that if a pricing error occurs, we are not under an obligation to provide the ticket(s) or 3D glasses to you at the incorrect (lower) price, even after the confirmation page has been displayed and the confirmation email has been sent to you, if such a pricing error is obvious and unmistakable and could have reasonably been recognised by you as a mis-pricing. Price and availability information is subject to change without notice.

Promotional Vouchers / Discount Cards / Guest Passes / Students

10.    Unless otherwise stated, you cannot use any promotional vouchers or discount cards in conjunction with a ticket purchase via the Website or Mobile Apps (if you wish to do this, you will need to visit a cinema in person). You cannot use guest passes to pay for a ticket purchase via the Website or Mobile Apps (if you wish to do this, you will need to visit a cinema in person). If you are a student, you can still benefit from the student price, but you must bring your proof of student identity to the cinema when you collect your tickets (see the FAQs for details of the type of proof we accept).

Privacy and Security

11.    Please read the ODEON Privacy Policy (available at the Website or Mobile Apps and "Privacy and Legal" section), which is deemed to form part of these Terms and is incorporated into these Terms by reference. The Privacy Policy helps you understand how ODEON may collect and use your personal information, and the choices you can make about how your personal information is used. In the event of a conflict or inconsistency between the ODEON Privacy Policy and these Terms, these Terms shall prevail to the extent of such conflict or inconsistency.

12.    When you purchase a ticket (and if applicable, 3D glasses) via the Website or Mobile Apps , all transaction details that you provide to Bookit (including your name and credit card details) will be held and used in accordance with the ODEON Privacy Policy and will be encrypted using SSL technology.

ODEON’s Website Terms of Use

13.    Please read ODEON’s Website Terms of Use (available at the Website or Mobile Apps "Privacy and Legal" section), which are deemed to form part of these Terms and are incorporated into these Terms by reference. In the event of a conflict or inconsistency between ODEON's Website Terms of Use and these Terms, these Terms shall prevail to the extent of such conflict or inconsistency.

Collection of tickets and 3D glasses

14.    Tickets can be collected from the box office in your chosen cinema when your credit/debit card transaction and the booking process have been completed. Some cinemas also have automatic ticket machines ("ATMs") from which you can collect your tickets. If you have purchased a student ticket, you may not be able to use the ATMs because our staff may want to check your proof of student identity before you are admitted. For security reasons, the cardholder must be present to collect the tickets, and you will need to take the same card as you have used to make your booking. If your tickets are for a 3D film, and you have ordered 3D glasses, you will receive a voucher for your 3D glasses when you collect your tickets. You can take your 3D glasses voucher to any designated collection point in the cinema to collect your 3D glasses before the film.

Use of tickets

15.    You represent and warrant that any tickets or 3D glasses you purchase are for personal use only, and that they are not purchased as part of any form of business or commercial activity, unless we have expressly authorised otherwise in writing. You undertake that you will not (a) resell or offer for resale any tickets (whether at a premium or otherwise) and/or (b) use tickets or 3D glasses for advertising or promotions (including prize draws, competitions, contests and/or sweepstakes) or for any other trade purposes. If you resell or offer for resale any tickets, the tickets in question will be invalid.

ODEON's General Admission Terms

16.    All purchases of tickets are subject to ODEON's "General Admission Terms" copies of which are displayed in our cinemas and which are displayed in the "Privacy and Legal" section of the Website or Mobile Apps. The General Admission Terms are deemed to form part of these Terms and are incorporated into these Terms by reference. In the event of a conflict or inconsistency between ODEON's "General Admission Terms" and these Terms, these Terms shall prevail to the extent of such conflict or inconsistency.

Important information

17.    It is your responsibility to check your tickets as we are under no obligation to rectify mistakes after a contract has been formed. Unless otherwise expressly stated elsewhere on the Website, or Mobile Apps, tickets cannot be exchanged or refunded. The cancellation rights contained in the Consumer Contracts Regulations 2013  do not apply to the sale of cinema tickets.

18.    If you have purchased 3D glasses from ODEON, and you discover that you no longer require them, you can obtain a refund either in cinema or by sending them to our "Freepost ODEON" address along with your booking reference number and contact details.

19.    We will not be responsible for any tickets or 3D glasses that are lost or stolen.

20.    Seating will be unreserved unless otherwise specified expressly during the booking process.

21.    It is your responsibility to ascertain whether a screening has been cancelled or rescheduled. If a screening is cancelled or rescheduled (for whatever reason), we will use reasonable endeavours to notify you of the cancellation or rescheduling but we do not guarantee that you will be informed of such cancellation or rescheduling before the date / time of the screening.

22.    The unauthorised use of photographic and recording equipment in our cinemas is strictly prohibited.

23.    We accept no responsibility for any personal property that is brought to a cinema.

24.    We reserve the right to refuse admission should you breach any of ODEON's General Admission Terms or these Terms and we may on occasions have to conduct security searches to ensure your safety.

PART C - GENERAL

Liability

25.    Nothing in these Terms shall operate to exclude or limit ODEON and/or Bookit's liability for death or personal injury caused by ODEON and/or Bookit's negligence, for fraud or fraudulent misrepresentation committed by ODEON and/or Bookit or their agents, or for any other liability which may not be excluded or limited by law.

26.    Subject to paragraph 25,

a.      ODEON and Bookit shall not be liable to you for any special, indirect or consequential losses incurred by you in any way. Any liability ODEON or Bookit have is restricted to foreseeable losses;

b.      ODEON and Bookit are not liable or responsible for any failure to perform, or delay in performance of, any of their respective obligations that are caused by events outside ODEON or Bookit's reasonable control;

c.       where erroneous pricing information has been given to you, and the error is obvious and could reasonably have been recognised by you as erroneous, we will not be obliged to supply the item at the erroneous price; and

d.      ODEON and Bookit's total liability for all claims arising out of or in connection with the purchase of tickets or 3D glasses via the Website or Mobile Apps shall be limited to the price paid by you for those tickets or 3D glasses.

Scope / Governing law / Complaints

27.    These Terms and any document expressly referred to in them represent the entire agreement between ODEON and you in relation to their subject matter. To the extent permitted by law, all conditions and warranties implied by law, statute or otherwise are expressly excluded.

28.    English law shall apply to the establishment of the relationship between ODEON and you prior to your purchasing a ticket (and if applicable, 3D glasses). These Terms, and any contract between you and ODEON in relation to purchasing a ticket (and if applicable, 3D glasses), are governed by English law. Any dispute between ODEON and you regarding these Terms and/or your ticket or 3D glasses will only be dealt with by the English courts, PROVIDED THAT, if you live in a part of the United Kingdom other than England, the applicable law of that part of the United Kingdom will govern and any dispute will only be dealt with by the courts there. All information relating to the ticket (and if applicable, 3D glasses), including these Terms, shall be supplied to you in English only, and we shall only communicate with you during any contract between us in relation to a ticket or 3D glasses using the English language. There is no public filing requirement for any such contract.

Alternative dispute resolution is a process where an independent body considers the facts of a dispute and seeks to resolve it, without you having to go to court. If you are not happy with how we have handled any complaint, you may want to use alternative dispute resolution. The European Commission has established a website for online dispute resolution which is available at www.ec.europa.eu/consumers/odr/, and which is designed to assist consumers in resolving disputes online without having to go to court

 

29.    If you have any complaint or concern regarding these Terms and/or your ticket or 3D glasses purchase, please contact Guest Services via the "Contact Us" pages of the Website.

 © Odeon Cinemas Holdings Limited 2006-2017. All rights reserved. Version 3.5 September  2017

Cinema Operating Company
Andover Odeon Cinemas (RL) Ltd
Aylesbury ABC Cinemas Ltd
Ayr Odeon Cinemas Ltd
Banbury ABC Cinemas Ltd
Basingstoke Odeon Cinemas Ltd
Bath ABC Cinemas Ltd
Beckenham ABC Cinemas Ltd
Belfast Odeon Cinemas Ltd
BFI IMAX Odeon Cinemas Ltd
Birmingham Broadway Plaza Odeon Cinemas Ltd
Birmingham New Street Odeon Cinemas Ltd
Blackpool Odeon Cinemas Ltd
Bournemouth BH2 (New) Odeon Cinemas Ltd
Bracknell United Cinemas International (UK) Ltd
Braehead Odeon Cinemas Ltd
Bridgend Odeon Cinemas Ltd
Brighton Odeon Cinemas Ltd
Bristol Odeon Cinemas Ltd
Bromborough Odeon Cinemas Ltd
Camden Odeon Cinemas Ltd
Canterbury ABC Cinemas Ltd
Cardiff United Cinemas International (UK) Ltd
Chatham Odeon Cinemas Ltd
Chelmsford Odeon Cinemas Ltd
Colchester Odeon Cinemas Ltd
Covent Garden ABC Cinemas Ltd
Coventry Odeon Cinemas Ltd
Crewe Odeon Cinemas (RL) Ltd
Darlington ABC Cinemas Ltd
Derby United Cinemas International (UK) Ltd
Dorchester Odeon Cinemas Ltd
Dudley United Cinemas International (UK) Ltd
Dumfries ABC Cinemas Ltd
Dundee Odeon Cinemas Ltd
Dunfermline Odeon Cinemas Ltd
East Kilbride United Cinemas International (UK) Ltd
Edinburgh Fort Kinnaird Odeon Cinemas Ltd
Edinburgh Lothian Road ABC Cinemas Ltd
Edinburgh Wester Hailes ABC Cinemas Ltd
Epsom Odeon Cinemas Ltd
Exeter Odeon Cinemas Ltd
Glasgow Quay Odeon Cinemas Ltd
Greenwich United Cinemas International (UK) Ltd
Guildford Odeon Cinemas Ltd
Harrogate Odeon Cinemas Ltd
Hastings ABC Cinemas Ltd
Hatfield United Cinemas International (UK) Ltd
Hereford Odeon Cinemas Ltd
Holloway Odeon Cinemas Ltd
Huddersfield United Cinemas International (UK) Ltd
Hull Odeon Cinemas Ltd
Kettering Odeon Cinemas Ltd
Kilmarnock Odeon Cinemas Ltd
Kingston Odeon Cinemas Ltd
Lee Valley United Cinemas International (UK) Ltd
Leeds-Bradford Odeon Cinemas Ltd
Leicester Odeon Cinemas Ltd
Leicester Square Odeon Cinemas Ltd
Lincoln Odeon Cinemas Ltd
Liverpool One Odeon Cinemas Ltd
Liverpool Switch Island Odeon Cinemas Ltd
Llanelli Odeon Cinemas (RL) Ltd
Loughborough Odeon Cinemas (RL) Ltd
Maidenhead United Cinemas International (UK) Ltd
Maidstone Odeon Cinemas Ltd
Manchester Great Northern AMC Theatres of UK Ltd
Manchester Trafford Centre United Cinemas International (UK) Ltd
Mansfield ABC Cinemas Ltd
Metrocentre United Cinemas International (UK) Ltd
Milton Keynes Stadium Odeon Cinemas Ltd
Newark Odeon Cinemas (RL) Ltd
Newcastle East - Silverlink United Cinemas International (UK) Ltd
Northwich Barons Quay Odeon Cinemas Ltd
Norwich United Cinemas International (UK) Ltd
Nuneaton ABC Cinemas Ltd
Oldham Odeon Cinemas Ltd
Orpington Odeon Cinemas Ltd
Oxford George Street ABC Cinemas Ltd
Oxford Magdalen Street ABC Cinemas Ltd
Panton Street ABC Cinemas Ltd
Port Solent United Cinemas International (UK) Ltd
Preston United Cinemas International (UK) Ltd
Putney ABC Cinemas Ltd
Richmond Odeon Cinemas Ltd
Rochdale ABC Cinemas Ltd
Salisbury Odeon Cinemas Ltd
Sheffield Odeon Cinemas Ltd
South Woodford ABC Cinemas Ltd
Southampton Odeon Cinemas Ltd
Southend Odeon Cinemas Ltd
Stoke Odeon Cinemas Ltd
Streatham Odeon Cinemas Ltd
Surrey Quays United Cinemas International (UK) Ltd
Swadlincote Odeon Cinemas (RL) Ltd
Swansea United Cinemas International (UK) Ltd
Swiss Cottage Odeon Cinemas Ltd
Tamworth United Cinemas International (UK) Ltd
Taunton Odeon Cinemas Ltd
Telford United Cinemas International (UK) Ltd
Tottenham Court Road ABC Cinemas Ltd
Trowbridge Odeon Cinemas Ltd
Tunbridge Wells Odeon Cinemas Ltd
Uxbridge Odeon Cinemas Ltd
Warrington United Cinemas International (UK) Ltd
West Bromwich Odeon Cinemas (RL) Ltd
Weston Super Mare Odeon Cinemas Ltd
Whiteleys United Cinemas International (UK) Ltd
Whiteleys -The Lounge United Cinemas International (UK) Ltd
Wimbledon Odeon Cinemas Ltd
Worcester Odeon Cinemas Ltd
Wrexham Odeon Cinemas Ltd