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Accessibility - Guest Requiring Assistance

Guests requiring assistance

If you require a companion to facilitate your visit to the cinema, ODEON participates in a scheme where people with disabilities can obtain one free ticket for a person accompanying them to the cinema.

In addition, ODEON is proud to be part of The Cinema Exhibitors' Association (CEA) Card scheme, a national concessionary card developed by the Cinema Exhibitors’ Association for UK cinemas. If you have a CEA Card, you can register your card within the Accessibility section of "My Details" of your ODEON Première Club or “My ODEON” online profile and every time you book, our website will automatically ask you if you need the free companion ticket.

Alternatively, if you do not have a CEA card, have a large/complicated booking, require more than one companion on your visit or you need some assistance please contact our “Disability and Accessibility Helpline” or simply speak to one of our Team Members at the cinema Box Office.

For more information about the CEA Card, please visit the CEA site or give them a call on 01244 526 016 (18001 01244 526 01 for minicom/textphone).

If you have a guide or other assistance dog which you require to accompany you to the cinema, please let one of team know so they can advise you on our policies.

Disability & Accessibility Helpline

Our agents are available:

Mon-Thurs 9am-5pm 

Fri-Sat 9am-8pm 

Sun 10am-5pm 

where we can assist you with your booking.

Phone: 0800 138 3315

Textphone: 18001 0808 1560 609

Alternatively you can send us a message via our Contact Us form.